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FAQs

Common Questions and FAQs
What Online Payments do you Accept? We accept Visa, Master Card, American Express, and Discover through our secure online credit card processing.  We also accept Paypal payments.
Can I pay another way not through the website? If you would like to pay via money order issued by a major US Bank, please contact us via email. Orders paid by money order will not be shipped until the payment is clear and verified. We can also accept a credit card over the phone, but for security reasons prefer you process your card through our website. With our secure website and merchant account, we never see your credit card number.

What are your terms, returns, shipping, etc.?

 

See our shipping and returns page here.
I don't Boondock, why do I need a House Battery? House batteries are an integral part of the system and need to be in place in order to protect the DC side of the RV.  Think of it this way, the 12 volt lights, and everything else that runs off of 12 volts in the RV, run off the battery(s).  The onboard chargers only job is to keep the battery(s) charged, not to run 12 volt items.  The charger/converter takes sine wave 120 volt AC and does its best to convert it to clean dc power, the batteries help further clean up that power.  Additionally, as the onboard converter is a charger (made to charge something), it has technology built in that looks for the state of a battery and throws the appropriate amount of power at the battery in order to bring the battery to full charge, and and when it reaches full charge backs off to a trickle charge.  Without a battery, the charger is always throwing excessive power at the 12 volt system often thinking there is a very low battery out there, and small electronics (capacitors) in each device act kind of like a tiny batteries that cannot handle this increased power, and will be damaged and fail.  This includes radios and any other 12 volt device you use, not just LED lighting.  Our LED are more tolerant, but not designed to work without a battery in the system.  If you are always plugged in, the house battery does not have to be big and you don't need multiple batteries, just a deep cell (marine) battery in good condition.
Why are your bulbs so much better?

Yes, you may find cheaper LED bulbs on places like Amazon and Ebay and many other websites that just buy generic product in bulk, but you get what you pay for. We get several calls a week from people that purchased cheap LEDs and now need to do the job right.  Low light, odd colors, quick failure and even burned up lights are common reports, and if you can even reach a person for support, they forget you entirely after 30 days.

Our bulbs have been specifically chosen for an RV interior environment, basically leaving them on for long periods of time and power surges. The quality of chips and the design of our cages are far superior to lesser bulbs. You can also spend more on comparative bulbs, but we contract build and import directly, which keeps our costs more reasonable then $25.00 bulbs.  We also offer more 10-30v rated bulbs so you won't experience melt-down with power surges or older rigs. We contract through SEMA member factories.  Of course we also control the designs, and warranty everything right here in the USA.

My bulbs work in some fixtures, but not others Most of our lights have reverse polarity circuitry, but some very small ones are not.

LED lights are diodes, so the polarity of your light fixture must be correct on standard 12 volt LEDs. For example, we have found that many exterior porch lights have the wires installed with the polarity reversed, but our retrofits for these are Non Polarity, so our bulbs will still work.

If you are installing on of our small Polarity Sensitive bulbs and encounter a fixture that will not light a known good bulb, remove the fixture and reverse the positive and negative wires to the fixture. Make sure you use good quality crimp connections, leave no loose wires, and reseal the housing w

All of our 10-30 Volt lights (work perfectly at 12 Volts) are non-polarity so this does not apply.

I just installed and they aren't as bright! Most LEDs are equal to or brighter than the incandescent equivalent.  If you are getting low light, something is up.  Check the voltage at your battery for at least 12v.  If your trailer has been sitting your voltage may have dropped, which will make some lights dim, but is also damaging to your battery to leave it undercharged.  Many of our bulbs are dimmable, so if you battery is undercharged they can dim.  A healthy battery should be a minimum of 12v, 13.2v at a full proper charge, and you can read up to 14.8v when your battery charger is on.  Also make sure you are testing them alone, do not mix them with standard bulbs or standard bulbs can rob all of the system power making the LEDs dim.
How long do LEDs last? LED modules are rated for 50,000 hours and are more tolerant to high and low voltage than incandescent bulbs. Since there is not filament in a LED lamp, they are not prone to damage from vibration too. Our lights are warranted for 2 years.  The circuit that controls and protects the LED is more susceptible to failure, that is why we use oversize components to handle the tough RV power environment.  It is still very important to have a healthy balanced system, battery chargers can be harsher with age, batteries must be in good working order.  The better the system, the longer all electronics will last.
How do I open my light fixture?

Though there are different light fixtures used in RVs, most open in similar ways. For long skinny fixtures, grab the light cover and squeeze it towards the middle to release the tabs that hold it in place. Then the typically release from the end. Do not pry on your lenses, they should remove relatively easily. 

For round flush mount fixtures, the most common lens can either turn 1/8 of a turn counter clockwise and pull down, or fully unscrew counter clockwise.  Sometimes the whole fixture will want to spin (fixtures with spring retainers), in that case pull the fixture down slightly and grab the body while turning the lens.  Rubber gloves or jar openers can help get a grip.

Do LEDs make Radio Noise? It is not common, but regulated LEDs can make radio noise especially in low frequency radio and tv signals.  Ham Radio operators typically have problems with LED lights.  AM Radio and low over the air TV stations can pick up noise if the equipment is older, if it is very close to the LED, improperly grounded, or on the same power circuit.  Our LED circuits are shielded when possible and we try to match capacitance to minimize effects.  We have found that every RV is different though.  When noise if experienced, ensure the power and ground wires have clean connections, ensure quality antennas and coax cables are used, and sometimes an alternative LED will interact differently because the circuit is slightly different.
Are there different kinds of bulb bases? Absolutely, but we offer the most common bases, 1141/1156 and 921/T10 and 1142 or equivalent. RV bulbs are mostly standardized to these three configurations. To determine which base you have you will need to remove an existing bulb and compare it to our image items. It is not uncommon for RV manufactures to use different base bulbs in the same year or model of RV, so we cannot tell you which base you have based on the model and year.  Go here to see our cross reference list with pictures.
What Color Should I Get? It is really a personal preference and no two customers are the same.  Refer to this section.
Can I touch the bulbs? Though the bulbs can be touched, it is best to not get too much hand oil and other contaminants on the bulbs since they are an electronic device. Use a clean dry cloth or lotion-less tissue to handle the bulbs. Though LED bulbs create substantially less heat then standard bulbs, they will still get warm. Let them cool before handling them.
Do you have "x" bulb? Feel free to ask us if we do not have a light you are looking for.  We are always looking for feedback and to add new items if there is a market for them.